Privacy
1. Who we are
Berko Radio is a local internet radio station serving Berkhamsted and the surrounding Chiltern area.
For privacy enquiries, please contact us at:
Email:advertising@berkoradio.com
Telephone: 07725 184963
2. Information we may collect
Depending on how you interact with Berko Radio, we may collect:
Your name
Email address
Telephone number
Business name and contact details
Information you provide when contacting us
Competition or promotion entry information
Advertising enquiry information
Messages, comments or other communications you send to us
Technical information such as IP address, browser type and device information
Information about how you use our website, where cookies or analytics tools are used
We do not normally need to collect sensitive personal information.
3. How we use your information
We may use your personal information to:
Respond to enquiries and messages
Provide information about Berko Radio
Process advertising enquiries and manage advertising campaigns
Administer competitions and promotions
Contact competition winners
Provide customer support
Improve our website and radio service
Understand how visitors use our website
Prevent fraud, misuse or security problems
Meet legal and regulatory requirements
We will only use personal information where we have a lawful basis for doing so.
4. Marketing
We may occasionally contact you about Berko Radio services, advertising opportunities, promotions or other relevant information where we have a lawful basis to do so.
Where your consent is required, we will ask for your consent before sending marketing communications.
You can ask us to stop sending marketing communications at any time by contacting us at:
5. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website remember information and understand how visitors use the site.
We may use cookies for purposes such as:
Website functionality
Security
Understanding website traffic
Improving website performance
Measuring advertising or promotional activity
Some cookies may be provided by third-party services used by our website.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can also control or delete cookies through your browser settings.
6. Website analytics
We may use website analytics services to understand how visitors use the Berko Radio website.
Analytics information may include information such as:
Pages visited
Approximate location
Device type
Browser type
Time spent on pages
How visitors arrived at the website
Analytics providers may process information in accordance with their own privacy policies.
7. Radio streaming
When you listen to Berko Radio online, your connection may be processed by our radio streaming and broadcasting providers.
These services may collect technical information such as IP address, device information, connection information and listening statistics.
The streaming provider's own privacy policy may also apply.
8. Social media
Berko Radio may use social media platforms such as Facebook, Instagram, YouTube or other services to promote the station and interact with listeners.
If you interact with Berko Radio through a social media platform, that platform may collect and process information about you in accordance with its own privacy policy.
We do not control how independent social media platforms process personal information.
9. Competitions and promotions
If you enter a Berko Radio competition or promotion, we may collect information necessary to administer the competition, such as your name, contact details and entry information.
If you win a competition, we may need to contact you to arrange delivery or collection of your prize.
We will explain any additional use of your information where appropriate.
10. Advertising customers
If you contact Berko Radio about advertising, we may collect business and contact information necessary to provide our advertising services.
This may include:
Name
Business name
Email address
Telephone number
Business address
Advertising requirements
Billing information
We use this information to manage advertising enquiries, provide services, communicate with customers and maintain appropriate business records.
11. How long we keep information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.
Some information may need to be retained for longer where required by law, for accounting purposes, to resolve disputes or to protect our legitimate interests.
12. Sharing information
We do not sell your personal information.
We may share information with trusted third-party service providers where this is necessary to operate Berko Radio.
These may include providers of:
Website hosting
Radio streaming
Email services
Website analytics
Payment services
Competition fulfilment
Advertising and marketing services
IT and security services
We require appropriate safeguards where third parties process personal information on our behalf.
We may also disclose information where required by law or where necessary to protect the rights, property or safety of Berko Radio, our listeners or others.
13. International transfers
Some of our service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that it receives an appropriate level of protection in accordance with applicable UK data protection law.
14. Your rights
Under UK data protection law, you may have rights including:
The right to ask for access to personal information we hold about you
The right to ask us to correct inaccurate information
The right to ask us to delete information in certain circumstances
The right to restrict certain processing
The right to object to certain processing
The right to withdraw consent where processing is based on consent
The right to data portability in certain circumstances
These rights are subject to certain legal exceptions.
To exercise your rights, contact:
15. Children's privacy
Berko Radio does not knowingly collect personal information from children for purposes that are inappropriate or unlawful.
Where a competition or promotion is intended for adults, the relevant terms will state any applicable age restrictions.
16. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
17. Third-party websites
Our website may contain links to third-party websites, including advertisers, social media platforms, streaming services and other websites.
Berko Radio is not responsible for the privacy practices or content of those websites.
We recommend checking the privacy policy of any third-party website you visit.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.
The latest version will be published on the Berko Radio website with the date shown at the top of this policy.
19. Contact us
If you have any questions about this Privacy Policy or how Berko Radio handles personal information, please contact us:
Berko Radio
Email:advertising@berkoradio.com
Telephone: 07725 184963
20. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
Website:https://ico.org.uk/
